Terms and Conditions

Date: Nov 1, 2025

The seller is:
Samuel Kulik
Vážska 3568/39
921 01 Piešťany
Slovakia

Business ID: 54776881
Tax ID: 1128428829
OU-PN-OZP-2022/007414-2
Trade Register Number: 230-23129

IBAN: SK39 7500 0000 0040 2965 7928

Phone: +421909237267
Email: hi@sideofgod.com

1. Basic Information

The purpose of these Terms and Conditions is to define and specify the rights and obligations of the seller on one hand and the buyer on the other. The buyer is a consumer – a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of their business activity, employment, or profession.

These Terms are governed by the laws of Slovakia. If you are a consumer resident in an EU/EEA State, you also enjoy any mandatory consumer protections of your country of residence, and nothing in these Terms limits those rights.

For consumers outside the EU/EEA, these Terms are governed by Slovakia law. Claims may be brought in the courts of Slovakia or, if eligible, in your local small‑claims court. To the extent required by your local law, you retain any non‑waivable consumer rights.

Relations not governed by these Terms and Conditions are subject to relevant provisions of the Civil Code, the Act, Act No. 22/2004 Coll. on Electronic Commerce and on amendments to Act No. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on amendments to certain acts as amended by Act No. 284/2002 Coll. as amended, and Act No. 102/2014 Coll. on consumer protection in distance selling.

Purchases made by business entities are governed by the Commercial Code No. 513/1991 Coll.

These Terms and Conditions apply to contracts concluded at a distance through the e-shop sideofgod.com and through email communication, between the seller and the buyer according to the Consumer Protection Act No. 102/2014 Coll. The supervisory authority for consumer protection is the SOI Inspectorate for the Trnava Region, Pekárska 23, 917 01 Trnava.

2. Order and Contract Conclusion

Submission of a completed order by the buyer is considered a proposal to conclude a contract according to the Civil Code, based on the seller’s e-shop offer. The contract is concluded upon confirmation of the order by the seller.

3. Product Price

All product prices in the e-shop sideofgod.com are final. The seller is not a VAT payer. The product price does not include delivery costs.

4. Product Delivery

The order is printed and shipped by our partner. Delivery typically takes 7-14 business days, however in some cases it may take longer. If you have any questions about the status of your order, please contact us by email at hi@sideofgod.com

The goods are considered received by the buyer at the moment when the buyer or a third party designated by them (other than the carrier) receives all parts of the ordered goods, or, if the products ordered by the buyer in one order are delivered separately, at the moment of receipt of the goods that was delivered last.

5. Payment for Goods

The seller accepts payment for ordered goods by the following methods:

online payment via Apple Pay and Google Pay
online payment via payment gateway

By submitting an order, the buyer is obligated to pay the seller the price for the ordered goods.

6. Complaint Procedure

For the purposes of this complaint procedure, the buyer is understood to be a natural or legal person who has concluded a purchase contract with the seller and purchased goods from the seller in the online store operated by the seller.

The warranty period for new goods is 24 months and runs from the receipt of goods by the buyer. The warranty period for used goods is 12 months. A proof of purchase is sufficient to file a complaint. The seller is responsible for defects that the goods have when received by the buyer.

If the buyer is a natural person, this complaint procedure is supplemented by provisions of Act No. 40/1964 Coll., the Civil Code, Act No. 250/2007 Coll. on consumer protection, as well as related regulations, as amended. If the buyer is a legal entity, this complaint procedure is supplemented by provisions of Act No. 513/1991 Coll., the Commercial Code, as amended, and related regulations.

If the goods have a defect that can be removed, the buyer has the right to have it removed free of charge, promptly, properly, and without undue delay, unless the exceptions mentioned below apply. The buyer may request replacement of the goods instead of removing the defect, if this does not cause disproportionate costs to the seller in relation to the price of the goods or the severity of the defect. The seller may always replace the defective goods with defect-free goods instead of removing the defect, if this does not cause serious difficulties for the buyer. If it is a defect that cannot be removed and that prevents the thing from being properly used as a thing without defect, the buyer has the right to replacement of the goods or has the right to withdraw from the contract. The same rights apply to the buyer if the defects are removable, but the buyer cannot properly use the thing due to recurrence of the defect after repair or due to a larger number of defects. If it is other irremovable defects, the buyer has the right to a reasonable discount from the price of the goods. In case of replacement of goods, the warranty period begins again from the receipt of the new thing.

The seller may always return to the buyer all payments for the goods and fees associated with its delivery and payment instead of other methods of resolving the complaint.

The buyer does not have the right to claim warranty for defects about which they were notified by the seller at the time of concluding the contract, or about which, considering the circumstances under which the purchase contract was concluded, they must have known.

The right to claim warranty with the seller by the buyer expires:

by failing to present proof of payment, delivery note or warranty certificate, accessories or product documentation,
by failing to report obvious defects upon receipt of goods,
by expiration of the warranty period of the goods,
by mechanical damage to goods caused by the buyer,
by using goods in conditions that do not correspond in their humidity, chemical and mechanical effects to the natural environment,
by unprofessional handling, operation, or neglect of care for the goods,
by damage to goods due to excessive loading or use contrary to conditions stated in documentation, general principles, technical standards or safety regulations valid in the Slovak Republic,
by damage to goods due to unavoidable and/or unforeseeable events,
by unprofessional intervention, damage during transport, damage by fire, static or atmospheric electricity or other force majeure intervention,
wear and tear of the product related to its use (for example, reasonable decrease in print color saturation) is not considered a product defect.

When filing a complaint, the seller shall determine the method of handling the complaint no later than 3 business days from the date of filing the complaint. In justified cases, if technical evaluation of the product’s condition is required, no later than 30 days from the date of filing the complaint. After determining the method of handling the complaint, the complaint is handled immediately, in justified cases the complaint may be handled later but no later than 30 days. After expiration of the deadline for handling the complaint, the buyer has the right to withdraw from the contract or has the right to replacement of the goods with new ones.

If the buyer filed a product complaint during the first 12 months from purchase, the seller may handle the complaint by rejection only on the basis of professional assessment. Regardless of the result of the professional assessment, the buyer will not be required to pay the costs of the professional assessment or other costs related to the professional assessment. The seller is obligated to provide the buyer with a copy of the professional assessment of the complaint rejection no later than 14 days from the date of handling the complaint. If the buyer filed a product complaint after 12 months from purchase and the seller rejected it, the seller shall indicate in the complaint handling document to whom the buyer can send the product for professional assessment. If the product is sent for professional assessment to the designated person, the costs of professional assessment, as well as all other related reasonably incurred costs, are borne by the seller regardless of the result of the professional assessment. If the buyer proves the seller’s responsibility for the defect through professional assessment, they may file the complaint again. During the professional assessment, the warranty period does not run. The seller is obligated to reimburse the buyer within 14 days from the date of re-filing the complaint for all costs incurred for the professional assessment, as well as all related reasonably incurred costs. A re-filed complaint cannot be rejected.

The seller is obligated to issue a confirmation to the buyer when filing a complaint. If the complaint is sent by email, the seller is obligated to deliver confirmation of filing the complaint to the buyer without undue delay, but no later than together with the document on handling the complaint. Confirmation of filing the complaint does not have to be delivered if the buyer has the possibility to prove filing the complaint in another way.

Handling of the complaint means terminating the complaint proceedings by handing over the repaired product or its replacement, returning the purchase price of the product, paying a reasonable discount from the price of the product, written request to receive performance or its justified rejection.

7. Return of Goods – Withdrawal from Contract Without Stating Reason

The buyer – natural person (consumer) has the right to withdraw from the contract without stating a reason within 14 days from the date of receipt of goods.

The buyer may withdraw from the contract even before the withdrawal period begins.

The buyer cannot withdraw from a contract the subject of which is:

sale of goods manufactured according to special requirements of the consumer, custom-made goods or goods specifically intended for one consumer,
sale of goods that are subject to rapid deterioration or expiration,
sale of goods enclosed in protective packaging that is not suitable to return for health protection or hygiene reasons and whose protective packaging was broken after delivery,
sale of audio recordings, visual recordings, audiovisual recordings, books or computer software sold in protective packaging, if the consumer has unpacked this packaging.

The buyer may exercise the right to withdraw from the contract in written form by sending the completed form for “Withdrawal from Contract” by mail to the seller’s address or by email to hi@sideofgod.com. The form is available at https://www.sideofgod.com/wp-content/uploads/2025/10/Odstupenie-od-zmluvy.pdf. The right to withdraw from the contract can be exercised by sending notification of withdrawal from the contract no later than on the last day of the 14-day period.

After receiving notification of withdrawal from the contract, the seller shall return to the buyer no later than 14 days all payments received from them based on the contract or in connection with it, including delivery costs and other fees. This does not apply to additional costs, which means the difference between the delivery costs chosen by the buyer and the costs of the cheapest delivery method offered by the seller.

The seller shall return the payment using the same method that the buyer used for their payment. The buyer may also agree with the seller on another method of returning the payment.

When withdrawing from the contract, the seller is not obligated to return the payment to the buyer before the goods are returned to them. The buyer is obligated no later than 14 days from the date of withdrawal from the contract to send the goods back or hand them over to the seller or a person authorized by the seller to receive the goods. This deadline is considered met if the goods were handed over for transport no later than on the last day of the deadline.

When withdrawing from the contract, the buyer bears only the costs of returning the goods to the seller or a person authorized by the seller to receive the goods, as well as the costs of returning goods that, due to their nature, cannot be returned by mail.

The buyer is responsible for the decrease in value of goods that arose as a result of handling the goods beyond the handling necessary to determine its properties and functionality. The buyer is required to handle and inspect the goods with due care during the withdrawal period. The buyer has the opportunity to test its functionality after receiving the goods, but cannot use the goods if withdrawing from the contract. The buyer should return the goods with original tags or other protective or identification means. For the purpose of determining the nature, characteristics and functionality of goods, the consumer may handle and inspect the goods only in the manner that would be allowed in a “brick-and-mortar” store.

8. Alternative Dispute Resolution

The buyer (consumer) has the right to contact the seller with a request for remedy (by email at hi@sideofgod.com) if they are not satisfied with the way the seller handled their complaint or if they believe that the seller violated their consumer rights. If the seller responds to this request negatively or does not respond within 30 days of its sending, the consumer has the right to submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution entity (hereinafter “ADR entity”) according to Act 391/2015 Coll. ADR entities are authorities and authorized legal entities according to §3 of Act 391/2015 Coll. A list of ADR entities can be found on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk. The proposal may be submitted by the consumer in the manner determined according to §12 of Act 391/2015 Coll.

The consumer may also submit a complaint through the ODR (Online Dispute Resolution) platform for alternative dispute resolution, which is available online at http://ec.europa.eu/consumers/odr/index_en.htm. Alternative dispute resolution can only be used by a consumer – a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of their business activity, employment or profession. Alternative dispute resolution concerns only disputes between the consumer and the seller arising from a consumer contract or related to a consumer contract.

Alternative dispute resolution concerns only contracts concluded at a distance and does not concern disputes where the value of the dispute does not exceed €20. The ADR entity may require the consumer to pay a fee for initiating alternative dispute resolution up to a maximum of €5.

9. Personal Data Protection

Information about the protection and processing of personal data is provided in the Privacy and GDPR section. The buyer acknowledges that they are obligated to provide personal data to the seller in correct and truthful form and is also obligated to inform the seller about any change to their personal data.

These Terms and Conditions become effective between the seller and the buyer upon conclusion of the purchase contract.